DELIVERIES & REFUNDS

NOTICE:

We highly recommend against scheduling your delivery on the same day as your event, as we utilize various courier services, and we cannot control all aspects of their operations. However, one assurance we provide is a 100% freshness guarantee. Please feel comfortable selecting the day before for your delivery to ensure a seamless experience.

WHEN CAN I GET MY ORDER?

TODAY (SAMEDAY)

All orders placed before 15h30 today, will be delivered today. Orders placed after 15h30 will be ready and delivered tomorrow. Collection / Delivery: Our customer care team will be in contact with you shortly to arrange your same day delivery or collection. Your same day order will be completed anytime up to 19:00.

Same day delivery fee (30km radius from Cape Town International Airport): R175

Same day delivery fee (31-50km radius from Cape Town International Airport): R250

Collection fee: R175

TOMORROW

Our next day offerings are limited to availability and will be delivered between 8:00 – 17:00 the next day.

Next day delivery fee: R150 for deliveries within 30km radius of Cape Town International Airport. R 250 for deliveries within 31 – 50km from Cape Town International Airport

Collection fee: R25

DATE IN THE FUTURE

This option is best for future orders or large orders. Get your order delivered on or just before your event date. Choose to have your cake delivered or pick it up from one of our stores. Select the specific date and time you would like it delivered by using the calendar and time selector.

Future date delivery fee: R150 for deliveries within 30km radius of Cape Town International Airport. R 250 for deliveries within 31 – 50km from Cape Town International Airport

Collection fee: R25

We deliver within a 50km radius from the Cape Town International Airport. Orders within a 30km radius will have a delivery fee of R150. Orders within a 31 – 50km radius from the Cape Town International Airport will have a delivery fee of R250.

OUR DELIVERY AREAS

We are working around the clock to make our deliveries 100% flawless and perfect. But with unpredictable things like traffic, the weather, or a very busy route, that are out of our control, it is proving to be quite a difficult undertaking. Please know that we will persist to get it right!

OUR DELIVERY MANIFESTO

  1. To do our best to deliver in the chosen time frame.
  2. To work out the most effective delivery routes to ensure on time deliveries for all.
  3. To keep customers up to date if a delivery will be late due to factors out of our control.
  4. To deliver a cake that’s perfectly intact and delicious.
  5. To offer a full refund if a cake didn’t arrive due to any of these reasons:
    a. An uncaptured order where the order wasn’t in our schedule, but fully paid for.
    b. A cake being damaged during delivery.
  6. To continually work hard to improve our delivery service.
  7. To promptly answer emails at [email protected] if a customer needs delivery info.
  8. To offer effective in-store collections as an alternative option.
  9. To work hard on our delivery service and network to get to a 100% success rate.
  10. Thank you for taking the time to read our Delivery Manifesto. We will continue to work hard on this service to ensure perfect deliveries to our amazing customers.